Customer story

Hitachi Energy leads the future of mental health

The energy giant unified wellbeing efforts and broke stigma with Kyan's scalable, multilingual platform — driving a lasting strategic and cultural shift.

Employee engagement uplift (comparable benchmark)
Seamless onboarding across global teams
ROI backed by measurable productivity impact

>50%

Improved staff commitment and participation

The challenge

Breaking the silence around workplace mental health

Hitachi Energy, a global leader in power technologies, recognized the escalating importance of employee mental health and wellbeing.

The organization aimed to foster a culture where mental health was prioritized, and employees felt supported in seeking help.

Challenges faced

Stigma around mental Health: employees were hesitant to discuss mental health issues, leading to underreporting and unaddressed concerns.

Disparate wellbeing initiatives: Existing programs were fragmented, lacking a unified approach to mental health support.

Global workforce diversity: With employees across various regions, there was a need for a solution that could cater to diverse cultural and linguistic needs.

These challenges could have led to increased absenteeism, reduced employee engagement, and potential burnout, affecting overall productivity and morale.

Bruno Melles, Managing Director of the Transformers Business Unit, emphasized the necessity of a cultural shift. This realization prompted the search for a comprehensive solution.

The solution

Personalized, scalable mental care for every employee

Hitachi Energy selected Kyan Health for its holistic, AI-driven platform that seamlessly integrates individual and organizational wellbeing support.

Key differentiators included

Global reach: Support in over 25 languages, ensuring accessibility for a diverse workforce.

Personalized care: AI-powered tools offering tailored recommendations and resources.

Data-driven insights: Aggregated analytics to inform organizational strategies without compromising individual privacy.

Comprehensive support: Access to a global network of psychologists, coaches, and counsellors.

The onboarding process was collaborative, with Kyan Health working closely with Hitachi Energy's HR and leadership teams. The platform was integrated into existing systems, ensuring a smooth transition.

Employee adoption rates were high, attributed to the platform's user-friendly interface and the organization's commitment to promoting mental health.

The outcome

Actionable impact, lasting change

Since partnering with Kyan Health, Hitachi Energy has seen a profound transformation in both the wellbeing of its workforce and the culture of the organization itself.

Employee engagement with mental health and wellbeing programs rose sharply, as the stigma around seeking support began to diminish. Thanks to Kyan Health’s intuitive platform and personalized approach, employees felt more comfortable accessing care and using the resources available to them.

These changes are both visible and tangible. Hitachi Energy could witness a decline in absenteeism and signs for improved overall productivity.

Furthermore, with more open conversations about mental health becoming part of everyday culture, managers were able to proactively address concerns before they escalated into larger problems.

More importantly mental health support evolved from being a reactive service to a core pillar of Hitachi Energy’s HR and sustainability strategy. Employees expressed strong positive feedback, appreciating not only the accessibility of multilingual, high-quality care but also the organization’s visible commitment to making mental health a priority.

“We decided to work with Kyan, as they are the only provider that truly supports the organizational and individual angle at the same time with an end-to-end solution.”