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EAPs compared

Kyan Health vs. Telus Health

Forward-thinking companies choose Kyan over TELUS Health for AI-first case management, global coverage, and outstanding services.

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Trusted by leading enterprises

Why chose Kyan over Telus Health?

Choose Kyan over TELUS Health for AI-first, predictive support, truly global coverage, and measurable workplace impact that goes beyond traditional EAP.

AI-first case management

Kyan is built for AI-guided journeys to keep employees supported and cases efficient.

Global coverage

Kyan is built global-first with localized support across regions and languages so you can deliver one consistent UX worldwide.

Outstanding services

From expert care access to manager enablement Kyan lets you run an EAP on max. 1 FTE

Privacy & EU Readiness

GDPR-grade security, EU-ready compliance by design

Data hosted in US/Canada + Azure for regions

Easier reviews for EU teams and works councils

Analytics & Reporting

Leadership dashboards tied to prevention and adoption

Analytics identifies wellbeing trends

Clearer visibility on what reduces risk over time

Workplace Enablement

Manager guidance + culture playbooks built into product

Limited workplace support programs

Move from case management to culture change

Usage

End-to-end model: protect, prevent, predict

Short-term EAP + add-ons

More proactive coverage vs add-on stacking

Personalization

Personalized AI-guided journeys and next-best steps

Programs can be tailored to some extent

Higher engagement with less user drop-off

Core Experience

AI-driven EAP companion, proactive platform

Traditional EAP with in-person, phone and digital UX

More continuous support in every moment

Coverage

Global-first support across all regions and cultures

24/7 access in multiple languages across NA and more

Better fit for global workforces (not just Canada)

AI

AI-first case management incl. risk prediction

Basic AI facilitation

Earlier signals, faster prevention and action

Feature
Kyan Health
Telus Health
What it means for you

How do Kyan and Telus Health compare?

Feature
Kyan Health
Telus Health
What it means for you

Privacy & EU Readiness

GDPR-grade security, EU-ready compliance by design

Data hosted in US/Canada + Azure for regions

Easier reviews for EU teams and works councils

Analytics & Reporting

Leadership dashboards tied to prevention and adoption

Analytics identifies wellbeing trends

Clearer visibility on what reduces risk over time

Workplace Enablement

Manager guidance + culture playbooks built into product

Limited workplace support programs

Move from case management to culture change

Usage

End-to-end model: protect, prevent, predict

Short-term EAP + add-ons

More proactive coverage vs add-on stacking

Personalization

Personalized AI-guided journeys and next-best steps

Programs can be tailored to some extent

Higher engagement with less user drop-off

Core Experience

AI-driven EAP companion, proactive platform

Traditional EAP with in-person, phone and digital UX

More continuous support in every moment

Coverage

Global-first support across all regions and cultures

24/7 access in multiple languages across NA and more

Better fit for global workforces (not just Canada)

AI

AI-first case management incl. risk prediction

Basic AI facilitation

Earlier signals, faster prevention and action

How do Kyan and Telus Health compare?

Right support, from day one.

Kyan’s AI-enhanced system directs each employee to the right support and adapts care as needs change over time. The result? Employees use the program, and support matches real needs.

One app, complete coverage.

Therapy, coaching, work-life services, self-care resources, and AI-guidance all live in one intuitive app. Easy for employees to access and for your enterprise to manage, with support in over 50 languages.

Efficient to run. Built for real impact.

It’s time to move away from underused & overly costly programs. Kyan delivers a modern, GDPR-compliant EAP with the tools to drive real outcomes – efficient to run and priced to make sense for your organization.

Efficient to run. Built for real impact.

It’s time to move away from underused and overly costly programs. Kyan delivers a modern EAP with the tools to drive real outcomes – efficient to run and priced to make sense for your organization.

One app, complete coverage.

Therapy, coaching, work-life services, self-care resources, and AI-guidance all live in one intuitive app. Easy for employees to access and for your enterprise to manage, with support in over 50 languages.

Right support, from day one.

Kyan’s AI-enhanced system directs each employee to the right support and adapts care as needs change over time. The result? Employees use the program, and support matches real needs.

One app, complete coverage.
 

Therapy, coaching, work-life services, self-care resources, and AI-guidance all live in one intuitive app. Easy for employees to access and for your enterprise to manage, with support in over 50 languages.

Right support, from day one.

Kyan’s AI-enhanced system directs each employee to the right support and adapts care as needs change over time. The result? Employees use the program, and support matches real needs.

Efficient to run. Built for real impact.

It’s time to move away from underused and overly costly programs. Kyan delivers a modern EAP with the tools to drive real outcomes – efficient to run and priced to make sense for your organization.

How Kyan Health works

The "living" EAP, explained

Proven EAP impact, backed by real business outcomes

We chose Kyan for their unique end-to-end support of both organizational and individual needs.

Achim Braun, Chief Human Resources Officer

>50%

Improved staff commitment and participation

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Frequently asked questions

  • Traditional EAP solutions are built for short-term, reactive support. They’re hard to access, with phone lines and disconnected entry points that keep utilization low while mental health costs rise.

     

    They also follow one-size-fits-all pathways that don’t reflect the full range of mental and life challenges employees face. And while newer alternatives improve the experience, they do so at a premium – driving EAP costs up faster than impact, especially for large teams.

    That’s why Kyan Health rebuilt the EAP. 

    Kyan replaces the traditional model with a living EAP—one system that guides employees to the right support from the start and adapts care over time. In fact, Kyan Health achieves 10x higher utilization rates compared to traditional EAPs. 


    With Kyan:
    Employees access support through one simple entry point, the app—no phone trees or wait times. Care is guided and continuous, not limited to one-off sessions
    Mental health and life services (like childcare or eldercare) are connected, not fragmented. HR can launch and manage the entire EAP at scale, with one headcount.
     

  • Kyan Health stands out by delivering guided, continuous support through one system, designed to scale without adding complexity or cost. What sets Kyan apart:

    1.) One intelligent entry point that guides employees to the right support from the start

    2.) Stepped care, so support adapts over time instead of stopping after a few sessions

    3.) An advanced EAP scope, covering mental health and life services in one experience.

    4.) Operational simplicity for HR, with the ability to launch and manage the EAP at scale—with only one headcount. 

    5.) Cost control at scale, avoiding the runaway costs common in modern point solutions.

  • Below you can find a few ways Kyan Health ensures high quality and safe care:


    Clinician-led oversight: All care pathways are designed and reviewed under professional clinical governance.


    Verified provider network: All counsellors and coaches are licensed or certified and rigorously vetted before onboarding.


    Evidence-based care: Support is grounded in proven psychological frameworks and personalized to individual needs.


    Safe AI with human escalation: The AI companion operates with strict safety guardrails and escalates employees to human support or crisis resources when needed.


    Compliance & data security: Kyan Health meets GDPR and EU AI Act requirements and follows internationally recognized security and privacy standards.
    Scalable, consistent quality: The platform delivers the same high standard of care across regions, languages, and workforces.

  • Kyan Health uses tiered pricing based on your workforce size, service scope, and goals. To see what this looks like for your organization, contact our team for a tailored quote here.

  • Fully confidential by design. Kyan Health complies with EU GDPR-grade security standards, uses EU-based data servers, and ensures that no identifiable employee data is ever shared with employers.

EAP, done right.

Empower every worker in every life moment by running the high-usage EAP that lowers total cost of care and maximizes impact.

Transforming mental health at 
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EAP, done right

Empower every worker in every life moment by running the high-usage EAP that lowers total cost of care and maximizes impact.

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