Both, and the distinction matters when you’re positioning it to a client. A traditional EAP was designed for crisis response: a phone number, a fixed number of sessions, and a directory. Kyan Health is a modern mental health solution and EAP alternative. It covers everything the EAP was supposed to do, plus continuous care it never could.

Members move between self-care resources, coaching, counseling, work-life services, and crisis support as their needs change, rather than being handed a session allocation and left to manage it.

For a client on a legacy EAP, Kyan Health is a full replacement. For a client already paying for a premium mental health vendor, it’s the same quality at a price that makes more sense.

Four markers you can take into a client meeting. Utilization at or below the 1–3% EAP benchmark, which most legacy providers still report as success. Kyan Health drives up to 30% sustained engagement, 10x that benchmark. Time to first appointment measured in weeks rather than under 3 days. Reporting that shows usage but nothing about whether anyone got better; with Kyan Health, >90% of clinical cases achieve symptom improvement, tracked with PHQ-9 and GAD-7 through the care journey. And employees handed a directory of names to call instead of a booking they can complete in under a minute.

Directly, and early. Kyan Health’s team handles EAP RFP and RFI responses, runs capability presentations for vendor management and behavioral health practice teams, and answers the questions specific to each client’s situation. Security and compliance documentation sits in the Trust Center for due diligence. Pricing is flexible: PEPM, volume-tiered, or fee-for-service, and modular, so a client can start with a core scope and add services later. Implementation runs 6 to 8 weeks from kickoff, with directory integration set up in under 48 hours.

If you’re building the evaluation criteria, Kyan Health’s EAP Buyer’s Guide breaks out 132 questions from real EAP tenders, with a scorecard you can run against every provider on the shortlist. Read the Buyer’s Guide.

Kyan Engage gives the organization five views: 1) Usage and care, 2) Wellbeing insights, 3) Clinical outcomes, 4) ROI, and 5) Recommendations, all anonymized, aggregated, and filterable by department, region, or team. The useful part isn’t the chart, it’s the signal. If the top searched counseling topic on a team comes back as stress and burnout, well ahead of anxiety or sleep, that tells HR something about workload they can act on. Wellbeing outcomes are benchmarked against Oxford Wellbeing Research Centre and Indeed data. On EAP ROI, Kyan Health models returns on the customer’s own workforce data rather than generic industry figures, and delivers quarterly business reviews with board-ready reporting.

Fair question, and worth answering directly. Kyan Health supports over 3 million lives across 150+ partner organizations, including On, Hitachi Energy, Deutsche Börse Group, Hochland, and more.

The US network is already built: 11,000+ licensed providers across all 50 states, contracted and managed by Kyan Health directly rather than subcontracted out. Kyan Health complies with HIPAA and state-by-state licensure. And part of every fee is tied to real outcomes: engagement, clinical improvement, and satisfaction.