Customer story

On Running scales mental health support globally

On Running is partnering with Kyan Health to offer tailored, scalable support.

Personalized digital support for employees
Access to expert care, including psychologists
Leadership enablement with tools to identify stress

$1.3M

In productivity gains through a reduction in presenteeism

The challenge

Scaling with care: Tackling mental health challenges in a growing global team

As On Running rapidly grew to over 3.300 employees worldwide, the company began to experience the pressures that fast-paced expansion can place on employee wellbeing.

The organization was experiencing high employee attrition, resulting in financial losses and disruption in productivity. This turnover underscored the critical need to prioritize employee satisfaction and retention to stabilize costs and maintain operational efficiency.

At the same time, the growing complexity and global nature of the business highlighted the need for more proactive and structured mental health support. Despite a strong values-driven culture, On Running lacked a scalable solution to systematically address these emerging challenges across its international workforce.

The solution

Partnering with Kyan Health to offer tailored, scalable support

On Running partnered with Kyan Health to enhance its approach to workplace mental well-being through a comprehensive, human-centered program.

The initiative offered personalized digital support via Kyan Health’s platform, including assessments, self-guided resources, and one-on-one sessions. Employees also gained access to expert care from psychologists and certified coaches, enabling both early intervention and continuous support.

In parallel, people managers received training and tools to better recognize stress, foster open conversations, and build a culture of care. This solution was implemented globally, ensuring accessibility for all employees regardless of location, language, or time zone.

The outcome

Healthier teams. Tangible impact.

The results of the partnership were both measurable and meaningful for On Running’s people and the business.

The company achieved $1.3 million in productivity gains by reducing presenteeism and saw a 30% drop in voluntary attrition, resulting in $1.1 million in cost savings.

Additionally, improved management of complex mental health cases helped avoid $500,000 in costs.

Beyond these tangible outcomes, the cultural impact was equally significant, with employees feeling more supported, more engaged, and more connected to their teams and leaders.

“It was clear from the beginning that Kyan truly cared. It didn’t feel like we were a client, but instead a company that Kyan really wanted to positively influence around the topic of mental health with very positive feedback.”